Outstanding Customer Service via Twitter

There is a very good reason I buy the majority of our Toys from Cuthbert Toys in St Albans, not just because it’s local, Kirit (@cuthberts_toys) is a rather nice guy or the fact, that he’s bought me the odd glass of wine.  It’s simply because the level of customer service that he has offered via Twitter has been outstanding.

I just wanted to share with you a couple of examples.  This is in no way a sponsored post.  I just like to share when I find something good and to say a special thank you to him.

What did he do?

At Christmas, I bought my daughter a puppet theatre, which then needed a few puppets.  The trouble was that my daughter was on school holidays and I couldn’t get into the shop to buy one, especially with her in tow.  So Kirit, took a photo of all the puppets, which I could then choose the ones I wanted and he offered to bag them up so I could just pop into the shop to pay and collect, with her being none the wiser!  Now that’s what I call service.

There have been more than two occasions of him going above and beyond but this one really sticks out in my mind.  My daughter has a thing for ‘minis’ not sure if it’s because they are child-like, but being awkward she wanted a ‘yellow’ one.  We tried to source one online but to no avail.  In the end, my husband asked me to check with my ‘friend’ from the local toy store to see if he could find one and low and behold he did. I’m not sure why I didn’t think of him first.

It took me awhile to work out how much effort he actually went to.  Check this out…..

Toys Store St Albans

He painted it by hand himself!!!

Business owners take note!

Do you have any examples of outstanding customer service via twitter?



My First Jelly

I went to my first Jelly today.  Before you ask it’s an informal work environment where people get together in a communal area to work, coffee shop, restaurant or pub; you bring your laptop, free wifi and connect with like minded people.  In this case it was all women, but wasn’t intended to be inclusive, as it was all in aid of International Woman’s Day with proceeds going to Oxfam.

We were aiming to raise £230 which will provide a loan for a woman in Vietnam to start a business and change her life and the life of her family.

We fell slightly short of the target but feel free to top it up with a fiver.

As a busy mum, I showed up late as I had to do gymnastics first, for a 4 year old and then leave hubby with a head injury to drive home.  But when I walked in it was a welcoming feeling, many familiar faces.

One of the nicest things was that people had been following our recent plight and genuinely asked about hubby. Social media really is sociable.   I had to go through the usual, introducing myself as Mediocre Mum, people guffawing ‘your Mediocre Mum’ my face goes red on cue!  Someone actually said I can tell when you’ve had more than two.  Ooops!

It really was great but if I’m honest, I didn’t get a stitch of work done, unless networking count, I just nattered.  For the most part, as an IT trainer, I work on my own so when I get a chance to talk to people I get a bit carried away.  Mind you there were two people who were hammering away on the keyboards.  True multi-taskers and my hat goes off to them!  Thanks to @morethanshoes for arranging and please can we do it again soon!   St Albans if full of amazing people!

And you’d think with minimum of 2 professional photographers I would have got a decent shot!  Sorry blame the iphone!