Outstanding Customer Service via Twitter

There is a very good reason I buy the majority of our Toys from Cuthbert Toys in St Albans, not just because it’s local, Kirit (@cuthberts_toys) is a rather nice guy or the fact, that he’s bought me the odd glass of wine.  It’s simply because the level of customer service that he has offered via Twitter has been outstanding.

I just wanted to share with you a couple of examples.  This is in no way a sponsored post.  I just like to share when I find something good and to say a special thank you to him.

What did he do?

At Christmas, I bought my daughter a puppet theatre, which then needed a few puppets.  The trouble was that my daughter was on school holidays and I couldn’t get into the shop to buy one, especially with her in tow.  So Kirit, took a photo of all the puppets, which I could then choose the ones I wanted and he offered to bag them up so I could just pop into the shop to pay and collect, with her being none the wiser!  Now that’s what I call service.

There have been more than two occasions of him going above and beyond but this one really sticks out in my mind.  My daughter has a thing for ‘minis’ not sure if it’s because they are child-like, but being awkward she wanted a ‘yellow’ one.  We tried to source one online but to no avail.  In the end, my husband asked me to check with my ‘friend’ from the local toy store to see if he could find one and low and behold he did. I’m not sure why I didn’t think of him first.

It took me awhile to work out how much effort he actually went to.  Check this out…..

Toys Store St Albans

He painted it by hand himself!!!

Business owners take note!

Do you have any examples of outstanding customer service via twitter?



Author: mediocremum

A slightly older mum of one, who drinks far too much red wine and has an unhealthy obsession with her slow cooker. During the day she's an ICT Trainer, Social Media/Online Marketing consultant and does a bit of public speaking. Full Profile on Google+

7 thoughts on “Outstanding Customer Service via Twitter”

  1. Same wonderful local shopkeeper for another example. A tweet your order and drive by service. LMC and I were in a great rush to get somewhere and needed to pick something up from Cuthberts. A quick tweet to see if it was in stock and then Kirit met me as I pulled my car up as close to the shop as I could get. I handed over the cash and in return got a little carrier bag with the toys in. Fantastic customer service – and exactly why I’d rather shop local wherever possible!

    Other shop owners take note…

  2. Wow, that’s a fabulous example of great customer service. Stuff like this makes a huge difference, especially in a world where it seems to be lacking in lots of places. I wish we had a shop like that near us!

    1. Hi Molly, it is rather special in this day and age….just wanted to let you know they have an online store as well and I bet you would get the same excellent service! :-)

  3. That is incredible! Kirit did offer to send Dominos round to our charity event with pizzas when my tweet out re hungry bloggers fell on deaf food outlet ears. I have to say I’ve always been more of a ToysRUs type of shopper, but I find myself compelled to shop at Cuthberts more and more often because of service like this. And the same prices as everyone else too, so it’s a no-brainer. I’m keen to make it clear that you don’t have to live in St Albans either – Cuthberts is online :)

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