There is a very good reason I buy the majority of our Toys from Cuthbert Toys in St Albans, not just because it’s local, Kirit (@cuthberts_toys) is a rather nice guy or the fact, that he’s bought me the odd glass of wine. It’s simply because the level of customer service that he has offered via Twitter has been outstanding.
I just wanted to share with you a couple of examples. This is in no way a sponsored post. I just like to share when I find something good and to say a special thank you to him.
What did he do?
At Christmas, I bought my daughter a puppet theatre, which then needed a few puppets. The trouble was that my daughter was on school holidays and I couldn’t get into the shop to buy one, especially with her in tow. So Kirit, took a photo of all the puppets, which I could then choose the ones I wanted and he offered to bag them up so I could just pop into the shop to pay and collect, with her being none the wiser! Now that’s what I call service.
There have been more than two occasions of him going above and beyond but this one really sticks out in my mind. My daughter has a thing for ‘minis’ not sure if it’s because they are child-like, but being awkward she wanted a ‘yellow’ one. We tried to source one online but to no avail. In the end, my husband asked me to check with my ‘friend’ from the local toy store to see if he could find one and low and behold he did. I’m not sure why I didn’t think of him first.
It took me awhile to work out how much effort he actually went to. Check this out…..
He painted it by hand himself!!!
Business owners take note!
Do you have any examples of outstanding customer service via twitter?