How to create a Custom 404 using Thesis

What’s the first thing you do when you see one of these?  If you’re like me you close the page and head back to Google and try again. 

404 Error Page

This is a really important opportunity for bloggers to gain a new reader, but you only have a few seconds to capture their attention.  So why not create a custom Page Not Found (404) and encourage them to stick around.

How to create a customized 404

Recently, I went to an SEO Academy organised by The Tots 100 and led by David from Distilled UK.  We spoke about 404 error pages.  They won’t hurt your site, but can affect your bounce rate (e.g. how quickly people leave).  404s can happen if you delete or move content around or if someone else incorrectly links to your blog.  If it’s an error on your behalf then you can always try and fix it.  If it’s an incoming link from another website/blog you can contact their webmaster and ask them to update the link or you can redirect them to your custom 404 page.  I will go into redirecting in more detail in another post as this is going to be a long one.

How to find the error pages

To find a list of your 404 errors, you will need to log into your Google Webmaster Tools > Your Blog>Health>Crawl Errors>

Crawl Errors

Click on the Not found Errors

Not Found

A list will appear at the bottom of the page.  Click on one of the links>Then linked from and it will show you where the link is coming from.

Webmaster Tools

How to Create The Customised 404 Error Page

I followed the following tutorial from Deborah Ager.  It was incredibly useful and this is where you should start as well.  However, there is a few things you should note.

  1. The plugin she refers to is no longer called Thesis Open Hook but is now Open Hook by Rick Beckman if you have trouble finding it.  I did!
  2. As the plug in has been updated, so have a few of the screens.  Below are screen shots of exactly how I set mine out.

a.) On the general tab select thesis

Open Hook Settings

 

b.)  Select thesis_hook_404_title from the drop down box

 

404 Title Open Hook

 

c.) Select thesis_hook_404_content from the drop down box

 

Paste your code in here

 

3.) Lastly, do not freak out if you can’t write code.  Neither can I, but I can copy and paste.  Always remember that you can use wordpress to set up your page, just like you’d normally set out a blog post in the normal Visual Tab adding text and images, aligning, formatting etc.  Just remember to save as a draft and not publish it.

How to write HTML Code

But then remember if you click on the Text Tab you will see all of the code.  Again, do not panic, just copy it.  Then head back over to the plug in settings and paste.

Writing HTML Code Using WordPress

 

So how did you get on??  Did it work.  Do let me know if I missed anything.

Now it’s time to redirect people to your fancy smancy new error page.

How to say sorry when you’ve been rude!

I bet when your neighbour kindly invites you around for dinner with all the other mums on the street you; enjoy the evening, mingle with the guests, laugh and thank them for a lovely evening and you don’t send a couple of derogatory tweets about the other guests throughout dinner? That’s exactly what I did.

No idea why? 
I have no idea what came over me. I really struggle in social situations and get very nervous and end up launching a clanger within minutes. I’m even worse when I’m in a group of mums, probably insecurities. I don’t know what happened, but I’m guessing one of the mums said something parenting wise and instead of disagreeing with that point across the table I sent a tweet challenging their rights to be a parent to potentially thousands of people. Not good!

And to make matters worse, after I was totally rumbled by the mums, I carried on engaging with people on twitter the following day. However, I knew they were nosing at my timeline and I was trying to drop in excuses and justification which only made it worse.

Woof woof
As any guilty party (Wounded Dog Syndrome) we spend the first few hours/days trying to point our fingers at other people in an attempt to get out of a sticky situation. Yes, it wasn’t helpful that a few of the husbands follow me secretly on twitter and took it upon themselves to share hurtful messages with their wives, but that’s a risk I’ve always taken. ‘Don’t put it on twitter unless you can deal with the fall out’, which I am. If it was me, I would have pulled the person up and not exacerbated the situation. But hey, ho, the bottom line is I’m the one who is guilty.

I have apologized, but it may have come across insincere as I was in a mad rush/panic when I learned they had read the tweets even though I had deleted them later in the evening.

What to do?

However, I think this needs a lot more than an ‘I’m sorry’ and as always, I turn to humour. If I can make them laugh I might be able to cross the chasm.

I humiliated them publicly so feel they deserve a public apology. I am truly sorry. I do appreciate they will need time to heal from the hurt but what should I do?

[polldaddy poll=6357648]

 

How to tell a joke or not?

I am absolutely sh*t at telling jokes.  Firstly, I can never remember jokes when I want to, if I do remember them I often start giggling part way through but worst of all I often forget the punchline which can be hugely annoying.

It looks like this may be hereditary.  We’ve been trying to expand Madame’s repertoire of jokes, beyond ‘what do you call a goat with pants on it’s head?’ which there is no punchline but results in fits of laughter from her.

How hard can it be to tell a Knock-Knock Joke?

Outstanding Customer Service via Twitter

There is a very good reason I buy the majority of our Toys from Cuthbert Toys in St Albans, not just because it’s local, Kirit (@cuthberts_toys) is a rather nice guy or the fact, that he’s bought me the odd glass of wine.  It’s simply because the level of customer service that he has offered via Twitter has been outstanding.

I just wanted to share with you a couple of examples.  This is in no way a sponsored post.  I just like to share when I find something good and to say a special thank you to him.

What did he do?

At Christmas, I bought my daughter a puppet theatre, which then needed a few puppets.  The trouble was that my daughter was on school holidays and I couldn’t get into the shop to buy one, especially with her in tow.  So Kirit, took a photo of all the puppets, which I could then choose the ones I wanted and he offered to bag them up so I could just pop into the shop to pay and collect, with her being none the wiser!  Now that’s what I call service.

There have been more than two occasions of him going above and beyond but this one really sticks out in my mind.  My daughter has a thing for ‘minis’ not sure if it’s because they are child-like, but being awkward she wanted a ‘yellow’ one.  We tried to source one online but to no avail.  In the end, my husband asked me to check with my ‘friend’ from the local toy store to see if he could find one and low and behold he did. I’m not sure why I didn’t think of him first.

It took me awhile to work out how much effort he actually went to.  Check this out…..

Toys Store St Albans

He painted it by hand himself!!!

Business owners take note!

Do you have any examples of outstanding customer service via twitter?